ShortsHQ
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Have a question, a feature request, or need help with your account? We typically respond within 24 hours on business days.
General Support
Questions about features, billing, or your account — use the form and we'll get back to you.
Email support@shortshq.com.
Business Inquiries
Partnerships, white-label licensing, or enterprise pricing — select "Business" in the subject field.
Response times
Trial
Within 48 hours
Basic & Pro
Within 24 hours
Prime & Premium
Priority — within 12 hours
How to Contact ShortsHQ
This page is your direct way to get in touch with the ShortsHQ team. Whether you have a question about our features, need help with your account, or want to discuss a potential partnership, you can reach out here. We typically respond to general support messages within 24 hours on business days, ensuring you get the assistance you need promptly.
For general support, including questions about features, billing, or your account, please use the contact form provided. Fill in your name, email, select the most relevant topic from the subject dropdown menu, and write your message. You also have the option to email us directly at support@shortshq.com for these types of inquiries if you prefer not to use the form.
If your inquiry is related to business, such as partnerships, white-label licensing, or enterprise pricing, it's important to select "Business / Partnership" in the subject field of the form. This helps us route your message to the correct department quickly. Please provide as much detail as possible in your message so we can understand your needs and respond effectively.
Please note that response times vary based on your ShortsHQ plan. Trial users can expect a reply within 48 hours, while Basic & Pro users will hear back within 24 hours. Prime & Premium users receive priority support with a response within 12 hours. By submitting the form, you confirm your agreement to our Privacy Policy, which is linked at the bottom of the page.